Cancellation & Refund Policy

Last Updated: August 6, 2026

Thank you for choosing The Bavarian Guide.

At The Bavarian Guide, every journey is crafted with exceptional care and personal attention. Unlike large tour operators, I personally design, prepare, and guide every experience myself. From securing attraction tickets and restaurant reservations to planning each route in detail, considerable time and preparation are invested before your adventure even begins.

To ensure complete transparency for both of us, please take a moment to review my Cancellation & Refund Policy before making a booking or purchasing a digital product or gift certificate..

1. Tour Bookings

For all private tours, sightseeing experiences, private driver services, and multi-day adventures, the following cancellation policy applies.

Cancellation Fees

  • More than 21 days before your tour: 20% cancellation fee
  • 8–20 days before your tour: 50% cancellation fee
  • 7 days or less before your tour: 100% cancellation fee
  • No-show: 100% cancellation fee

Payment processing fees charged by Stripe, PayPal, your credit card provider, or any other payment provider are non-refundable.

2. Non-Refundable Bookings

Some bookings require extensive preparation or involve limited availability.

The following bookings are therefore strictly non-refundable:

  • Easter tours
  • Oktoberfest experiences
  • Christmas & New Year tours
  • Bookings made using promotional codes or special discounts
  • Early Bird offers
  • Newsletter promotions
  • Limited-time sales or promotional offers

These bookings require full payment at the time of booking.

3. Digital Products

All digital products sold through The Bavarian Guide are strictly non-refundable.

This includes, but is not limited to:

  • Travel Planners
  • Travel Planning Services
  • Digital itineraries
  • Gift Certificates
  • Downloadable travel guides
  • Maps
  • Checklists
  • Packing lists
  • PDFs
  • Any future downloadable products

Since these products are delivered digitally or work begins immediately after purchase, refunds, exchanges, or cancellations cannot be offered once your order has been completed, unless required by applicable law.

4. Gift Certificates

Explorer, Signature, Legacy, and all other Gift Certificates are sold as digital travel credits.

They:

  • cannot be refunded,
  • cannot be exchanged for cash,
  • cannot be returned after purchase, and
  • must be redeemed according to their individual terms and conditions.

5. Travel Planning Services

My travel planning services are highly personalized and begin shortly after your order has been received.

This may include research, route planning, itinerary creation, hotel recommendations, restaurant suggestions, ticket advice, and other personalized travel recommendations.

Because this work is carried out specifically for you, travel planning services are non-refundable once work has started.

6. If I Have to Cancel

Although it is very rare, there may be situations beyond my control where I have to cancel a tour.

Examples include:

  • Severe weather
  • Natural disasters
  • Government restrictions
  • Road closures
  • Safety concerns
  • Other force majeure events

If this happens, I will always do my very best to offer you one of the following:

  • A new tour date
  • A comparable alternative experience
  • A full refund for any services that cannot be provided

7. Changes to Your Booking

I understand that travel plans can change.

Whenever possible, I’ll do my best to accommodate requests to change your tour date or itinerary.

However, all changes are subject to:

  • Availability
  • Attraction ticket availability
  • Hotel reservations
  • Transportation availability
  • Third-party supplier conditions

Additional costs may apply depending on the requested changes.

8. Travel Insurance

I strongly recommend purchasing comprehensive travel insurance before travelling.

Travel insurance may help protect you against unexpected situations such as illness, flight delays, cancellations, lost luggage, or other unforeseen events.

9. Returns

The Bavarian Guide does not sell physical merchandise. Therefore, there are no physical products that can be returned.

10. Refund Processing

If a refund is approved under this policy, it will be processed using the original payment method whenever possible.

Depending on your bank or payment provider, it may take several business days before the refund appears in your account.

11. Questions?

If you have any questions before booking, I’d be happy to help.

My goal is always to provide an outstanding experience while being fair and transparent with every guest.

Thank you for your understanding and for supporting my small business. I truly appreciate every single booking and look forward to welcoming you to beautiful Bavaria.

Sepp, The Bavarian Guide
Lechnerstrasse 28, Suite DG
82067 Zell / Munich

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